Privacy Policy

The controller is the company Neotools LTD, registered under number 13402899, whose head office is located 20-22 WENLOCK ROAD, N1 7GU, LONDON, England (hereinafter « we »).

Personal data is a data that identifies an individual directly or by overlap with other data.

We collect data that fall under the following categories:

• Identification data concerning you (notably your names, first names, postal address, email address, telephone number);
• Data relating to the vehicle subject to the process (notably the registration of the vehicle, the type of chassis, the vehicle gray card);
• Connection data to your customer account (for example IP address, logs);
• Data relating to your credit cards.

When collecting your personal data, you will be informed if certain data must be provided or if it is optional. The data identified by an asterisk within the collection form is compulsory.

Treatment purposes	Legal bases	Conservation durations
Treat your information when you fill a quote (especially by contacting yourself by email to allow you to finalize your quote)	Execution of pre -contractual measures taken from your initiative	When you have created an account: your data is kept for the duration of your account and increased by a period of 3 years from the deletion of your account. When you have not created account: your data is kept for 3 years for prospecting purposes. In addition, your data can be archived for probationary purposes for a period of 5 years.
Execute your purchase following your subscription to our subscription on our site, carry out operations relating to customer management concerning contracts orders, invoices and follow -up of the relationship with customers	Execution of a contract that you have subscribed	Personal data is kept for the duration of the contractual relationship and increased by a period of 3 years from the end of the latter. In addition, data relating to your transactions (exceptions to your banking data) are archived for probationary purposes for a period of 5 years. Regarding data relating to your credit card, they are kept by our payment service provider until full payment. The data relating to the visual cryptogram or CVV2, registered your credit card, are not stored. The data relating to your credit cards may be kept, for a purpose of evidence in the event of any dispute of the transaction, in intermediate archives for a period of thirteen (13) months depending on the date of debit. This period may be extended to fifteen (15) months in order to take into account the possibility of using delayed debit payment cards.
Provide our services available on our site, (in particular to create and access your customer account, access the administrative procedures relating to your vehicle)	Execution of pre -contractual measures taken at your request	When you have created an account: your data is kept for the duration of your account and increased by a period of 3 years from the deletion of your account. When you have not created account: your data is kept for 3 years for prospecting purposes. In addition, your data can be archived for probationary purposes for a period of 5 years.
Build a customer and prospect file	Our legitimate interest in developing and promoting our activity	For customers: data is kept for the duration of the commercial relationship and is deleted at the end of a period of 3 years from the end of the commercial relationship. For prospects: data is kept for a period of 3 years from your last contact. In any event, your data can be archived for probationary purposes for a period of 5 years.
Send newsletters, requests, and promotional messages	Your consent to receive the newsletter from us	The data is kept for 3 years from your last contact
Respond to your contact requests	Our legitimate interest in responding to your requests	The data is kept during the time necessary for the processing of your request for information and deleted once the request for information processed.
Comply with the legal obligations applicable to our activity	Legal and regulatory obligations	For invoices: invoices are archived for a period of 10 years. Data relating to your transactions (with the exception of banking data) is kept for 5 years.
Manage requests for the exercise of rights	Our legitimate interest in complying with the legal obligations to which we are subject	If we ask you for a proof of identity: we only keep it during the time necessary for identity verification. Once the verification has been carried out, the supporting proof is deleted.
		If you exercise your right of opposition to exercise prospecting: we keep this information for 3 years.

Will have access to your personal data:

• (i) The staff of our company ;
• (ii) our subcontractors: accommodation provider; CRM tool; mailing sending tool; newsletter shipping provider
• (iii) if necessary: ​​public and private organizations, exclusively to meet our legal obligations.

Your data is kept and stored throughout the duration of treatments on servers within the European Union.

As part of the tools we use (see article 4 on recipients concerning our subcontractors), your data is likely to be the subject of transfers outside the European Union. The transfer of your data in this framework is secured to medium of the following tools:

• Either, these data is transferred to a country having been judged as offering an adequate level of protection by a decision by the European Commission;
• Either, we have concluded with our subcontractors a specific contract supervising the transfers of your data outside the European Union, on the basis of the standard contractual clauses between a controller and a subcontractor approved by the European Commission ;
• Either, we use the appropriate guarantees provided for by the applicable regulations.

You have the following rights when it comes to your personal data:

• Right to information: this is precisely the reason why we have written this policy. This right is provided for in articles 13 and 14 of the GDPR.
• Right of access: You have the right to access all of your personal data at any time under article 15 of the GDPR.
• Right of rectification: you have the right to rectify your inaccurate, incomplete or obsolete personal data at any time in accordance with article 16 of the GDPR.
• Right to limitation: you have the right to obtain the limitation of the processing of your personal data in certain cases defined in article 18 of the GDPR.
• Right to erasure: you have the right to demand that your personal data be erased, and to prohibit any future collection for the reasons set out in article 17 of the GDPR.
• Right to introduce a complaint with a competent control authority (in France, the CNIL), if you consider that the processing of your personal data constitutes a violation of the applicable texts (article 77 of the GDPR).
• Right to define directives relating to the conservation, erasure and communication of your personal data after your death, in accordance with article 40-1 of the Data Protection Act.
• Right to withdraw your consent at any time: for the purposes based on consent, article 7 of the GDPR provides that you can withdraw your consent at any time. This withdrawal will not call into question the legality of the treatment made before withdrawal .
• Right to portability: according to certain conditions specified in article 20 of the GDPR, you have the right to receive the personal data that you have provided to us in a standard format readable by a machine and to demand their transfer to the recipient of your choice.
• Right of opposition: under article 21 of the GDPR, you have the right to oppose the processing of your personal data. Note however that we will be able to maintain their processing despite this opposition, for legitimate reasons or the defense of rights to justice.

You can exercise these rights by writing to the contact details below. We will be able to ask you on this occasion to provide us with additional information or documents to justify your identity.

Contact email : contact@auto-portail.com

8. Changes

We can modify this policy at any time. These changes will apply to the date of entry into force of the modified version. You are therefore invited to consult the latest version of this policy regularly. Nevertheless, we will keep you informed ( e) any significant modification of this privacy policy.

Entry into force: 01 October 2021

Annex - Cookies

During your navigation on the site: Domain (hereinafter the « Site »,), cookies, pixels and other tracers (hereinafter referred to together « Cookie » or « Cookies ») are deposited on your browser.

A cookie is a small file, often encrypted, stored in your browser or your terminal and identified by a name. It is deposited when consulting a site. Each time you return to the site in question, the cookie is Recovered from your browser or your terminal. Thus, each time you consult the site, the browser is recognized.

The deposit of these cookies is likely to allow us to access your navigation data and/or personal data concerning you.

Technical and functional cookies

Technical and functional cookies are necessary for the proper functioning of the site and to provide you with our services. They are used throughout your navigation, in order to facilitate it and perform certain functions.

A technical cookie can for example be used to memorize your answers entered in a form or your preferences with regard to the language or the presentation of the site, when such options are available.

Advertising cookies

Advertising cookies can be created not only by our site but also by other websites broadcasting advertisements, ads, widgets or other elements on the displayed page.

These cookies can in particular be used to personalize and measure the efficiency of advertising or to carry out advertising targeting.

Content customization cookies

Content customization cookies allow us to offer you the most likely content to correspond to your interests with regard to your navigation profile. Your navigation profile is established according to the contents that you have already viewed.

Social networking cookies

Social media cookies allow you to share content on our site on social networks and to make known, on these networks, your opinion or your consultation of our services by clicking in particular on the links « like » and « share ».

These cookies can also allow user navigation on the site.

We invite you to consult the privacy protection policies of social networks behind these cookies, to learn about the purposes of using navigation information that they can collect thanks to these cookies and methods of 'Exercise of your rights with these social networks.

Analytical cookies

These cookies allow us to measure the number of visits, the number of pages viewed and the activity of users. They can if necessary collect your IP address to determine the city from which you connect. The analytical cookies allow us to generate Attendance and navigation statistics of our site in order to improve our performance. The cookies used also make it possible to identify navigation problems and ultimately, to solve them.